Welcome to the CopperCure.in FAQ section. If you have questions about our products, ordering process, or policies, you’ll find answers below. If you still need help, feel free to contact us anytime!
Frequently Asked Questions (FAQ) – CopperCure.in
What types of products does CopperCure.in sell?
We specialize inhandcrafted copper products, including bottles, jugs, glasses, home décor items, and more—made with premium quality copper and traditional craftsmanship.
Are your copper products pure and safe to use?
Yes. All our products are made fromhigh-quality, food-grade copper. They are safe for daily use and crafted by experienced artisans.
Do copper products require special cleaning?
Yes. Copper naturally oxidizes over time.
To clean:
- Use lemon & salt, or
- A mild copper cleaner,
- Rinse thoroughly and dry immediately.
Avoid harsh detergents or dishwashers.
How long does order processing take?
Orders are processed within1–3 business days.
Custom or bulk orders may take longer.
What are the delivery timelines?
Within India:
- Metro Cities: 3–6 business days
- Other Major Cities: 4–8 business days
- Remote Areas: 6–10 business days
International orders: 7–21 business days, depending on the destination.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on select pin codes.
Additional COD charges may apply.
How can I track my order?
Once shipped, you’ll receive atracking link via email or SMS/WhatsApp.
You can follow your shipment on the courier’s tracking page.
What is your Return & Refund Policy?
We accept returns within 7 days of delivery for unused, unwashed, and undamaged items in original packaging.
Returns are applicable for:
- Damaged products
- Incorrect items
- Manufacturing defects
Please refer to our Return & Refund Policy for full details.
My product arrived damaged. What should I do?
If your product is damaged, defective, or incorrect:
- Report it within 48 hours
- Share clear photos/videos
- Email: support@coppercure.in
We will arrange a replacement or solution promptly.
Can I cancel my order?
Yes, orders can be cancelledbefore dispatch.
Once shipped, cancellation is not possible.
You may apply for a return after delivery (if eligible).
Do you ship internationally?
Yes, we offer international shipping.
Custom duties or taxes (if applicable) must be paid by the customer.
Do handcrafted copper products vary in appearance?
Yes, slight variations in color, texture, and finish arenormaldue to the handmade nature of our products. These are not considered defects.
How can I contact customer support?
Copper World Inc.Address: White House, Near Chauraha Dariba Pan,
Gujrati Street, Moradabad – 244001,
Uttar Pradesh, India
Phone: +91 8279888500
Email:support@coppercure.in
Website:www.coppercure.in